Claims support
When something goes wrong, you're not alone.
We're here to help you understand the claims process and answer questions about your coverage.
Step by step
A calm order of operations.
- 1
Make sure everyone is safe
Health and safety first. Contact emergency services if anyone is hurt or there's immediate danger.
- 2
Prevent further damage
Take reasonable steps to protect the property from additional loss — most policies expect it.
- 3
Document what happened
Photos, video, receipts and notes taken early are far more useful than memory weeks later.
- 4
Call us before you decide
We'll help you understand what your policy says about the loss and whether filing makes sense.
- 5
Report the claim
Claims are handled by your carrier's claims department. We help you know what to expect and what to ask.
- 6
Stay organized
Keep a log of adjusters, claim numbers and conversations. It makes the whole process smoother.
Common questions
Before you file.
This page is general guidance, not a coverage determination or claim notice. Coverage and claim decisions are made by your insurance carrier under the terms of your policy.
Not sure whether you're covered for something?
Call the office and we'll read the policy with you.